• Features

  Least cost routing
  PayPal integration
  Failed call overflow
  Unlimited tariffs
  Special rate overrides
  Excel rates generation
  Customer control panels
  Call shop system
  Customer emails
  Unlimited carriers
  Routing overrides
  H.323 and SIP
  Fully hosted service
  Dedicated IP address
  Web management

  See more >>

• Getting started

  Signup for a DUAL Softswitch account and get your own softswitch with no capital investment within hours.

  Account sign-up >>

• Control panels

  DUAL Softswitch is controlled through an online web interface.  Two online control panels are available for your customers.

  My DUAL Softswitch >>
  Customer CDRs >>
  Customer call shop >>

There are two levels of access using different passwords.  Calling rates can be set online or uploaded by a user with an Administrator password.  The use of an Operator password restricts operators to routine billing functions.  More information is available in the online User Guide.

If you do not need all of the VoIP switching features offered by DUAL Softswitch, but just need a call shop billing system for your own shop, please consider our Bill My Calls product.

The booths can be opened and closed using the red and green button.

Clicking on a booth's name opens that booth's page.  An example is shown below:

Calls in progress The following calls are in progress from this booth: Start Dialled number Destination Duration 18:06:21 +1 7816006000 USA 00:15:38 Calls completed The following calls (max. 100) have been completed and not yet marked as paid: Time Dialled number Destination Duration Cost 17:54:41 +1 4075551212 USA 00:11:00 £ 0.220 17:47:18 +1 5147654321 Canada 00:04:00 £ 0.080 17:38:47 +56 57456789 Chile 00:07:00 £ 0.700 17:31:12 +44 781987654 UK - Mobile (Orange) 00:05:00 £ 1.250 17:26:20 +44 7966654321 UK - Mobile (Orange) 00:02:00 £ 0.500 17:20:47 +44 1234567890 UK 00:03:00 £ 0.060 Prepayment received:   £ 5.00 Total cost of completed calls:   £ 2.81 Balance due to customer:   £ 2.19

This page of the callshop billing system has two main sections:

• The top section shows the call that is currently in progress.  In this example, a call to U.S.A. has been connected for nearly 16 minutes.
• The bottom section shows the calls that have been completed from the booth.  The final column shows the charges to the caller for the completed calls.  These charges are calculated according to the configuration settings described later.  The total charge for the unpaid calls (not including the call in progress) is shown in the green box.  In this example, the amount due so far from the customer is £2.81, but this will increase when the U.S.A. call has been completed.  Once the customer has paid, pressing the "Clear calls" button at the bottom of the page clears the list of calls and resets the balance due to £0.00.
• Optionally, the booth can operate the biller in prepayment mode.  In this mode, a deposit is taken from the caller before they start calling, and they are allowed to call up to the value of their deposit.  Once they have finished calling, the page will show you the total balance that should be returned to the caller.

Click on a date to see a summary of the call costs and customer charges for each booth:

Daily cash flow report The following report summarises your activities on the chosen date.   The cost you paid to your service provider for calls is shows in the Cost column.  The charges you made to callers in your shop are shown in the Charge column. Booth Calls Cost Charge Booth 1 41 $23.44 €50.25 Booth 2 43 $21.66 €48.90 Booth 3 39 $20.69 €48.40 Booth 4 35 $13.59 €34.65 Booth 5 32 $27.77 €56.50 Booth 6 24 $11.21 €26.00 Booth 7 18 $15.98 €31.65 Total 232 $134.34 €296.35

The call shop management software is self configuring.   The system should automatically detects the booths in a call shop.  Optionally, there are two areas to configure:

Currency and rating options

Clicking on the Configuration link at the top of the page will open a configuration page.

Display charges Tick this box if you would like the booth pages to display call charges. Currency Enter the currency symbol to be used for displaying customer charges. Decimal places Enter the decimal places (0, 1, 2 or 3) to which total call costs should be rounded. Rating factor Add Subtract % Select the factor that should be applied to call costs after they have been rated.  This should also take your chosen currency into account.   You can override these rates by setting special rates in the Rates page. Rating steps 120/60 60/60 60/30 60/12 60/6 60/1 30/30 30/12 30/6 30/1 20/20 15/15 15/1 12/12 12/6 12/1 6/6 6/1 1/1 Enter the steps that should be applied to your customer call charges.   For example, 60/30 means that the minimum billed time is 60 seconds, and thereafter, your customer's calls are rated in 30 second increments. Setup charge (£) This is a setup fee that will be charged to all callers as soon as a call connects. Discount 1 minutes This is the first discount threshold.  Set this to zero to disable this feature. % Discount for calls longer than this length. Discount 2 minutes This is the second discount threshold.  Set this to zero to disable this feature. % Discount for calls longer than this length. Time zone Enter the time zone in which your shop operates.  This number may be negative or positive and is reflected in the call records and reports on this site. Press the button to apply your changes.

Special rates

Rates can be specified individually on a web page or uploaded using Microsoft Excel, and these rates will override the Rating factor in the previous section.  This feature is available by clicking on the Rates link at the top of the page and follow the on screen instructions.