Navigation:  Getting started > Call monitoring

Pages for monitoring current and recent calls are available through links in the Calls box in the left sidebar of the DUAL Softswitch Administration System.  The following pages are available:

 

Calls in progress

 

This lists all calls currently in progress through DUAL Softswitch.  You can see the account number for each call, the destination called, the carrier used, the duration and the codec used.  If the carrier name is shown in bold, then this call was subject the Alternative Routing and was not sent to the first choice carrier.  If the codec is shown in bold, then the call is using an RTP Proxy.  The call is scheduled for disconnection at the time shown in the Disconnect column.  This time is based on the funds available in the customer's account and the maximum call duration allowed for that customer.  You can force a call to disconnect by clicking on the time shown.

 

Calls will automatically disconnect when an account runs out of credit.  The timing of this disconnection can sometimes result in an account balance falling slightly below zero, depending on the account's rating settings.

 

Recent answered

 

This shows the last one hundred calls that were connected by DUAL Softswitch.

 

Recent unanswered

 

This shows the last one hundred calls that were sent to DUAL Softswitch but that were not connected.  These failures could be rejections by the carrier concerned, in which case, the ISDN cause code is shown where available.  They could also be calls that were unanswered or abandoned by the caller.

 

Authentication failed

 

This shows the last one hundred calls that were rejected by DUAL Softswitch.  These rejections could either be because the calls failed to authenticate to an account or because the call authenticated to an account with insufficient funds.  The IP address of the caller is shown as a clickable link to a page providing geographical information on the IP address and, were available, the account to which the IP address is currently allocated.

 

Real time monitoring is also available through a Telnet server on DUAL Softswitch.  This can be useful for fault investigation.  Please contact the DUAL Softswitch support team for more information.

 

Daily summary

 

A daily financial summary is available showing the activity and profitability of your VoIP business for a chosen day.