Calls in progress

You can view the calls currently in progress through DUAL Softswitch by clicking on the Calls in progress link in the Calls box of the sidebar. If there are calls in progress, their details will be presented in a table with the following information:

•	The account number of the caller, with a link to that account's page.

•	The equipment being used by the caller.

•	The number called, with a link to the route checking page. This can be used to query the Least Cost Routing entries for that number.

•	The destination of the call. This text is extracted from the Dial Codes data that you have defined.

•	The carrier to which the call has been sent, with a link to that carrier's page. If the carrier name is shown in bold text, then the call is not being sent to the first choice carrier for the destination, and has benefited from Alternative Routing.

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The time that the call is due to be disconnected. This is calculated using the maximum permissible call duration set on the caller's account and the funds available on the account. If more than one call is in progress for the account, then regular funds checks are made on the account to ensure that the call will be disconnected when the available funds reach zero. Clicking on the link will cause the call to be disconnected within ten seconds.

•	The status of the call.

•	The duration of the call so far.

•	The codec in use for the call. If the codec is shown in bold text, then an RTP Proxy has been used for the call.