Name

Enter the name of the account holder.

Company name

Optionally, enter the company name of the account holder.

Address

Optionally, enter the postal address of the account holder.

Post code

Optionally, enter a post code (zip code) for the account holder.

Country

Select the account holder's country from the drop down list.  These country names can be changed by contacting support@dualsoftswitch.com with your requirements.

Telephone

Optionally, enter a telephone number for the account holder.

Email address

Enter the account holder's email address.  This email address will be used to send rate change notifications and low balance warnings.

Tariff

Select a tariff for this account the drop down list.  This tariff will define the per-minute rates that the customer will be charged for calling each destination country.

Discount

Enter a percentage discount to be applied to this account.  This discount will be applied to calls that are rating using the account's tariff.  It will not be applied to any Special Rates that you have applied to the account.

Tax rate

Optionally, enter a tax rate for this customer.  Payments made by the customer will have tax deducted before being applied to the account as calling credit.  The name of the tax or the default rate can be changed by contacting support@dualsoftswitch.com with your requirements.

Allow loss

By default, individual calls are allowed to incur a financial loss.  That is, the selling rate for a call can be lower than the buy rate from a carrier.  Tick this box to block calls where a financial loss would occur.  The default setting for new account can be changed by contacting support@dualsoftswitch.com with your requirements.  This setting is overridden by the Allow Loss setting in a tariff, and this is in turn overridden by the Allow Loss setting under an account's Special Rates and Routes.

Suspended

If this box is ticked, the account will become suspended and no further calls will be allowed, regardless of the account's available funds.

Credit limit

Optionally, enter a credit limit for the customer.  This will enable immediate calling on the account up to the limit set without processing a payment from the customer.  If a credit limit is not set, then calling will not be enabled until you record a payment.

Rating steps

These are the rating steps used to calculate call costs on this account.  The first number refers to the minimum charged duration, and the second number refers to the incremental charging steps after the minimum duration has been reached.  The steps offered in the drop down list  can be changed by contacting support@dualsoftswitch.com with your requirements.

Grace period

Calls that are shorter than this duration will incur no charge to the caller.

Connection charge

This charge is added to each call after its cost has been calculated, unless the call is shorter than the grace period.

Minimum charge

This is the minimum charge for any call, except those calls that are shorter than the grace period.

Call shop

If this box is ticked, then the account holder will have access to the online Call Shop Billing System.

Online payments

Select whether online payments are allowed on this account and, if so, whether they should be deferred for manual processing.  See the PayPal section for more information.

Minimum payment

Enter the lowest payment that may be made online.

Maximum payment

Enter the highest payment that may be made online.

Top up threshold

Online payments will not be available until this customer's balance has fallen below this level.

Transaction fee

Enter an optional transaction charge rate in percent to be applied to this account for online payments.

Password

This box shows the current password for the account.  The password can be changed by entering a new value into this box.  This must be a number between 100000 and 999999.

This password is used for VoIP authentication and access to the online control panels.

Call shop password

This password gives limited access to the Call Shop Billing System and must be a number between 100000 and 999999.

Failed web access

This box shows the number of times that an incorrect password has been used on this account for access to an online control panel.  The counter is reset hourly.

Failed dynamic

This box shows the number of times that an incorrect password has been used on this account for the registration of a VoIP device.  The counter is reset hourly.

Dynamic IP

Ticking this box will allow the account to authenticate from any IP address.  If this box is not ticked, then you must specify at least one fixed IP address for the account.

Maximum calls

The maximum number of concurrent calls allowed on this account.  Leave this field blank to allow unlimited calls.

Maximum duration

The maximum duration allowed for a call.

Maximum cost

The maximum cost allowed for a call. After this has been reached, calls will disconnect.

Committed digits

If you would like to restrict this account to only calling certain dial codes, then you can specify those dial codes in this box.  Each dial code should be separated by a comma.  For example, to limit this account to calling the UK and Germany only, enter "44,49".

IP address

Enter the IP address to be added to this account.  DNS names are not acceptable.

Technical prefix

Optionally, you can specify a technical prefix for this IP address.  This should be sent by the calling device as the called number, before the actual telephone number required.  This feature can be useful if more than one account operates from the same fixed IP address.

International access

The international access code that this account will use (e.g. 00 or 011).

Country code

the country code for this account (eg. 44 for UK).

Area code

The area code for this account (eg. 020 for London).

RTP Proxy

DUAL Softswitch offers an optional RTP Proxy service that may be required for NAT Penetration.  You will need to subscribe to the service before you can use it.  Select the rule that should be applied for this account in determined whether an RTP Proxy channel should be used.

Block G.711

Tick the box to block customers from using a G.711 codec.

Allow loop

If this box is checked, then calls will not be allowed where the routing results in the call being sent back to the originating IP address.

Flash protection

If this box is ticked, then every time a new call arrives on this account, a check is made to find any existing calls from the same Line ID.  If they exist, those calls will be disconnected.

Call gap

This setting can be used to limit the speed of call arrivals on an account.  If a call arrives on an account, then all further attempts will be rejected for the period specified in milliseconds.

It should be noted that call gapping is actually applied to originating IP addresses rather than at an account level, but the result is usually the same.  H.323 and SIP calls are subject to separate call gap timers, but both values are identical.

DUAL Softswitch has a master call gap to protect other customers from the performance degradation that could result from a sudden burst of traffic on your switch.  This is normally set to 50 ms, although bursting for two seconds is allowed.

Enable CLI

Tick this box to enable CLI.  If this box is not ticked, then no CLI will be sent to a carrier, regardless of that carrier's setting.  The default setting for new accounts can be changed by contacting support@dualsoftswitch.com.

Forced CLI

If a number is entered into this box, then any CLI sent by this account will be ignored and will be replaced with this number.

Digits to strip

Enter the number of digits that should be removed from the start of the number after the CLI is extracted from a call setup message on this account.  The default is zero.

Digits to insert

Optionally, enter a digit string that should be added to the front of the extracted CLI before it is sent to a carrier.