Navigation:  Accounts > Searching for an account

To search for an account, click the Account search link in the Accounts box on the sidebar of the DUAL Softswitch Administration system.  You can search by account number, name or email address.  After you press the Continue button, the results of the search will be displayed in a table showing the following information:

 

showing the following information:

 

 

You can edit an account by clicking on the account number link in the table.

 

You can also search for an account when you see this search icon; for example, on the home page of the Administration System.  Clicking the icon open the DUAL Softswitch Account Search tool.

 

IP address search

 

It is possible to search for an IP address on DUAL Softswitch.  This is available by clicking on the IP address search link in the Accounts box on the left sidebar of the Administration System.  Enter an IP address into the search box.  When you press the Continue button, the geographical details of the IP address will be displayed, along with a list of DUAL Softswitch accounts currently registered at that IP address.

 

It is possible to block the IP address from making any calls through DUAL Softswitch using the form at the bottom of the page.  This blacklisting feature is also available in the Accounts sidebar box by clicking on the Blacklist IP address link.  This feature can be useful for nuisance of fraudulent callers.